Name: Brian Harding

PROFILE:

§ A Senior Application Delivery Manager, with 30+ years’ experience in:

§ Software Development Strategy, Analysis, Design, Implementation, Delivery and Support.

§ Industries of Travel, Digital TV, Mobile, Web, General Consultancy, Data Analysis, Gambling, Gaming, E Commerce, Retail and Financial Insurance products. Reinsurance and Broking

§ Customer interfacing, Programme, Project and Staff Management, Product Support

§ Technologies – SalesForce, .Net, PHP, MSSQL, MySQL, Assemblers

INDUSTRY EXPERIENCE:
Makepositive (contract) Salesforce software systems supplier Senior Projects / Programme Manager	April 2014 – June 2017
§ Managing a portfolio of projects to implement salesforce solutions § Projects of sizes 3-9 months, 9 - 30+ man months § Managing technical implementations from pre-sales to production deployments § CRM, Sales, Brand Management, and Insurance systems
Jardine Lloyd Thomson (Thistle) (contract to permanent) Retail Insurance Head of IT Business Services / Programme Manager	Aug 2010 – March 2014
§ Managing a portfolio of projects both BAU and Change § Managing major programme to replace legacy retail and commercial direct insurance systems § Architecting and managing the delivery of single replacement system using Salesforce and complex insurance server systems § Managing and selecting third party suppliers and direct contract staff to form multiple project delivery teams § Defining new staff operating teams
TotalObjects/ Jardine Lloyd Thomson (contract) Reinsurance/Underwriter Senior Project Manager	June 2010 – Aug 2010
§ Gap analysis between legacy and new systems. Working very closely with senior Business stakeholders. § Business and technology requirements log § Managing initial implementation steps to move Users § Data schema analysis between legacy and new systems § Producing plans and estimates for 6-9 month full implementation phases § Technology impact analysis
NetPlayTV	Nov 2009 –May 2010
Programme Management for delivery of new Bingo Games on Online, TV, SMS § Client is ITV channel § Scope includes TV Format definition, Studio Build, Software development, Broadcast technologies, multiple third parties, Initiating TV production and Ongoing Operation § General IT Department strategy review and recommendations § Some prototype development § Providing support, mentoring and coaching of IT Operations director
Pro-Digital (part-time contract)	Ongoing
§ Bought in to rescue a specialist product build of a standalone Betting Terminal. § VB.NET and SQL Server § Previous supplier failed to deliver working or appropriate software. § Urgent fixes needed to meet a Trials deadline of 3 weeks met successfully § Ongoing extensions and enhancements for full deployment
Product Support (part time contract)	Ongoing
§ Created and built an online workflow product providing services of leave, expenses, invoicing, purchase orders, issue and change management, business cases and project control § Installed at several companies over time, and continuing supporting both Mirada and Gala Coral installations § Product is written in PHP and MySQL with a version in ASP and Access § Bespoked extensions for online Customer Services, MIS and CRM for Mirada
TotalObjects/ Jardine Lloyd Thomson Reinsurance/Underwriter	Dec 2008 –Nov 2009
Varied Roles		.
§ Setup a new Product Support team using on and offshore staff, working closely with development team § Create and gain approval for Processes, Reporting and general Governance § Support Customer Support Contract renewal process § Identify system and support performance improvements and implement § Identify and implement succession plan for full time staff. § Product is .NET client with varied webservices and 3^rd party packages. User base of around 1000 users in central London and Mumbai. § Product is for the reinsurance market, using Workflow and Document Management Systems. § Business Analysis for eAccounting through xChanging – process mapping, workflow diagrams, Requirements capture
Gala Coral Eurobet Ecommerce	Jan 2008 –Decr 2008
Group IT International Business Relationship Manager		.
§ Reporting directly to the MD of Group IT division. § International Business Relationship Manager – being the sole Group IT interface to the MDs of the Business areas responsible for International E- Commerce. § Directly managed the relationship with the Italian development Centre § Managed Project to implement online Bingo in Italy § Managed project to create an international version (multi lingual and multicurrency) of the UK online bingo website. § Part of 3 man bid team for retail and online sports betting in Turkey § Part of bid team for the retail and online betting offering in Germany § Managed Programme of work for retail Bingo product for China § Parachuted into seriously troubled project to programme manage the replacement of the entire accounting infrastructure for the online services § Providing general technology and business intelligence on wider interactive services

Exabre		May 2007 -Nov 2007
A small start-up company in Bath, VC backed, providing sophisticated software applications for the consumer management of Music. Websites, PC applications, mobile phones. Managed staff developing in Asp.Net, VB.Net, C#, SQL Server
Head of Software Development and delivery			.
§ Took a small team of 12 highly experienced developers and immature delivery processes and created a delivery team capable of making regular application deliveries and medium term strategic development in parallel. § Transformed the delivery management capability from a small startup company to the next level of maturity. § Remotely managed a 3^rd party development team in Finland for the provision of Mobile phone software. § Small parallel projects (monthly release cycles)
Yoomedia (now Mirada)		Apr 2007 -July 2007
YooMedia is a group of companies providing software and interactive systems to Digital TV, Mobile and Web either via dialup return path, http: or mobile. YooMedia also broadcast their own Interactive TV channels. Technologies used and managed are Java, JavaScript, Satellite Tv boxes, Interactive TV Software, Satellite transmission services, server farms, Linux, SQL Server, Access, MYSQL, DB2, VB, VB.net, ASP, PHP, credit and debit card interfacing, CRM.
§ Contract - Various work packages, general consultancy, MIS and Intranet extensions for new services
Play.Com		Jan 2007 – Apr 2007
Play is (broadly) the number 1 UK e-tailer for products in the entertainment and leisure area. The Software Development Centre builds and maintains all systems from the Customer facing websites through to back office and warehousing systems. Technologies are predominantly IIS, .net2, and Oracle. Development processes use waterfall and Agile/Sprint/Scrum.
Senior Software Manager- Strategic Projects (Bristol)			§ .
	§ Worked with CTO and heads of Strategy and Development § Responsible for the definition of strategic projects across all areas of the business in order to completely replace the current enterprise system. § Enterprise Architecture selection, debating and discussing options with System Vendors. § Prepared papers on strategic decisions. § Prepared for initiating delivery of the strategic projects. § Example technology products validated were Microsoft Servers (Longhorn), AIX, Websphere Products, Queueing, Messaging. §

YooMedia (now Mirada) (formerly DITG ltd)	Feb 2003 – Jan 2007
YooMedia is a group of companies providing software and interactive systems to Digital TV, Mobile and Web either via dialup return path, http: or mobile. YooMedia also broadcast their own Interactive TV channels. Technologies used and managed are Java, JavaScript, Satellite Tv boxes, Interactive TV Software, Satellite transmission services, server farms, Linux, SQL Server, Access, DB2, VB, VB.net, ASP, PHP, credit and debit card interfacing, CRM.
Head of Software Development/General Manager – Software Development Centre (based in Exeter) & Head of Gambling and Games Product Operations (based in London)
§ Reporting to the directors of YooMedia. § Responsible for SDC operations budget of approx £5m. § Directing an office site of 30+ software development staff, consisting of Programme Manager, CTA, Project Managers, Developers, second level 24 hour support and QA, small teams in remote office as well as outsourced capability (off and onshore). § Responsibility is to create, deliver and support all front (TV, Web, and Mobile) and backend (server) software to provide interactive services. § Development scope includes Project proposal, assistance in prioritisation, managing, monitoring, delivery, launch and ongoing operational support. Maintenance and operation of a complex System, Integration and Test environment. § All local office and HR functions are also managed within this role including selection and performance management. § The role is very much technically hands-on as well as general delivery and office management. § Integrated two acquired companies’ software development teams and systems. § Additionally directed day to day operations management of the Product managers, TV Production crews and Presenters and Customer Services team (approx 15 staff) (based in London). This team creates content for the Digital TV, Web and Mobile channels, interfaces to the delivery teams for building and delivering product, manages CRM campaigns, presents the TV Services and deals with end user customer calls. § Many multiple parallel projects of sizes from 3 weeks (circa 2 man months) to 12 months (very large > 20 staff via sub managers)
Ad Hoc Consulting	Dec 2002 – Feb 2003
§ Contract to provide Definition and Development of VB.NET User Interface program to manage multiple Digital Signage systems involving content management and scheduling as well as digital playing engines played out over satellite and terrestrial communications links. § Contract to define and build prototype for Web based Quotation and Order entry system.
Alterian Ltd	Apr 2001- Nov 2002
Alterian provides Software database engines and Analytical tools for large volumes of data exploiting Column Based Analytical Technology (CBAT). Leveraging the use of Partners to provide Data Analysis and Analytical engines, primarily for CRM and Recommendation Products. Skills used or managed – Java Script, C++, VB, VBA, ASP, W2K, MSP2000, Client Server, Intranet, Internet, RDBMS, Access, CRM, SQL Server.
Application Development Manager & Core Product Delivery Programme Manager
§ Directing multiple projects through teams of Project Managers and developers (15 staff) to provide products and consultancy for Partners and end users. § Technology involves extensive use of VBA, VB script, ASP, .NET, Windows 2000, Client Server and Web Systems. § Skills exploited cover full range of defining and maintaining Programme and Project processes, Technical Design and some Software Development as well as Departmental and Project Management. Some specific programmes managed – Campaign Management Product build, Web Data Analytical Product, core Database Engine release, Client Server Data Analytic product.

AXA Sun Life	June 1999- Apr 2001
Organisational Design Programme Manager
§ Managed tasks in IS Outsourcing process and Organisational redesign. § Tasks included TUPE process, HR practices, New IS process definition, Job descriptions, Outsourcing handover and new organisational start up. § Matrix management of some 7 senior staff in different disciplines.
Architecture Governance Programme Manager
§ Interim Chief Architect of team to define new Architecture (Legacy and E-Business Integration) § Led effort to define, establish and operate Architecture Governance process § Part of 4 man team (IT Architect) to assess suppliers responding to ITT for new Communications and Call Centre based upon new e-Business Architecture
Euro Programme Manager
§ Responsible for the strategising and planning of the potential implementation of support for the Euro. § Managed a programme of projects to investigate technical and business options, working with other industry groups to explore challenges and opportunities. Used offshore teams to build prototypes. § Managed offshore team in Mumbai, approx £500k budget.
Senior Business Analyst for ECommerce
§ Senior Analyst and Technical Design Authority for browser based IFA administration project interfacing to Legacy systems with a full relational database.
Galileo International	January 1991 – May 1999
Senior Development Programme Manager
Videcom Ltd	April 1981 – Dec 1990
Software Development Manager
CAP Ltd	Aug 1974 – Apr -1981
Trainee Programmer – Senior Systems Designer
OTHER RELEVANT EXPERIENCE:

§ BSc (Hons) in Computing, Electronics and Maths, University of London,

Professional Development/ Technical Expertise

Employment training in numerous areas, including many computer languages, structured program design, project management, PRINCE2 accredited, Scrummaster certificated, presentation and communications skills, general management principles, and finance.